Can I get a refund?

In short, it's unlikely.

To provide a smooth and fair experience, our refund policy was made to be transparent and can be found in Article 10 of the Terms of Use:

https://videoplasty.com/terms-and-conditions

For convenience, it is also provided here below.

As a European company, we comply with EU legislation regarding refunds, which you can find here:

https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

The products that the Company sells on its Site are digital goods and cannot be “returned”, so your entitlement to a refund is designed with this in mind. Of course, in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.

If you have made a mistake while placing your order and thus ordered the wrong digital asset you may contact us by opening a ticket on our Help Desk (bottom of this page). Please be advised that we will treat such cases at our discretion and we do not guarantee a refund.


Item is “not as described” or the item doesn’t work the way it should.

If an item doesn't work the way it should then we are required to promptly fix the issue by updating the item. An item is "not as described" if it is materially different from the item description or preview. If the issue can't be fixed or it turns out that the item is "not as described" then you will be entitled to a refund from us.

This, however, is highly unlikely, as we manually review each and every item uploaded to the Site with strict quality guidelines. Also, due to the nature of our products, what you see in the preview is what you get in your download, so it is extremely unlikely that there would ever be a difference between the two.


You were unable to download the digital asset

Exceptionally, there may be cases when an error or such takes place and you might be unable to download the item that you purchased. In such cases, you are not entitled to a refund, but you are entitled to be able to download the items you ordered. Should such a problem occur, please contact us by opening a ticket and we shall deal with the issue immediately and resend you the download link as soon as possible, but no later than 3 business days.


Invalid reasons for refund

Neither VideoPlasty nor contributors are obliged to give policy refunds in any of the situations listed below:

  • You don't want it after you've downloaded it.
  • The item did not meet your expectations or you feel the item is of low quality.
  • You simply changed your mind.
  • You purchased an item by mistake.
  • You do not have sufficient expertise to use the item.
  • You cannot open or use the specific file format of the product on your machine due to a lack of codecs, software, or any other situation (the file format of each product is clearly stated on each product page.
  • You claim that you are entitled to a refund, but do not fall under any of the cases expressly stated in the present Terms that would qualify you for a refund.
  • You can no longer access the item because it has been removed or the contributor who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).

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